ahhhh...
those fellas..
they're horrifically hardened and scarred coz you see the
mess on the 2nd floor?
that was an everyday occurrence since 1996 until somewhen last
year..
worse, they're always in a no-win situation... if they grant the
facility, someone will complain.. if they don't, someone else will
complain.. so all face very black there..
well, few months back when i renewed my own passport .. it was
okay. the officers there were all very polite and nice.. i went to
the 3rd floor to do stuff too and they were also very nice ..
but the 4th floor, this particular officer serving me.. so black
face! haha..
Its okay .. I must say, the services are very efficient now. Esp
with the e-services. I totally forgot I can do some things online
instead of going all the way down to there..